What to do in a crisis

 
 

If you require urgent help and feel there is a risk to your or someone elses life, or a risk of serious harm;

Call 999

Or, if you are able to, present at your nearest Accident and Emergency Department.

If you do not feel the matter is urgent:

 

Birmingham Mind Helpline:

  • Phone Number: 0121 262 3555 (Freephone: 0800 915 9292)

  • Operating Hours: 9am – 11pm, every day 

  • Email: help@birminghammind.org

 

24/7 Urgent Mental Health Helpline:

Birmingham and Solihull Urgent Mental Health Helpline at 0121 262 3555 or 0800 915 9292 for immediate advice and support, available 24/7. This service is open to everyone

Alternatives:

 

If you are based in Birmingham:

Talking Space – Four Crisis Intervention venues in Erdington, St Pauls, Selly Oak and Northfield offering face to face support from 5pm – 11pm everyday. Book online or call 0121 262 3555 for an appointment.

 

For mental health support for 0-25 year olds living in Birmingham you can contact:

Forward Thinking Birmingham

https://www.forwardthinkingbirmingham.nhs.uk/home

Counselling & Mental health in Birmingham

1 Printing House St, Birmingham B4 6DF

0300 300 0099

 

Other support available across the City of Birmingham

 

Children's Services

Opening hours:
Monday to Friday
9am to 5pm
Telephone: 0121 303 1888

Emergency out-of-hours: 0121 675 4806

Adults Contact Centre:

Telephone: 0121 303 1234

Email: CSAdultSocialCare@birmingham.gov.uk

If you believe that the referral you are making is urgent and needs to be responded to when Adult Social Care staff are not routinely available, contact:

If you believe your concern is an emergency, or if someone is in immediate danger, you should phone 999 for the Emergency Services.

For non-urgent referrals,

Birmingham and Solihull Women's Aid

  • Telephone: 0808 800 0028

  • Lines open: Every day from 9:00am to 5:00pm

  • Website: www.bswaid.org

  • Webchat open: Monday to Friday from 10:00am to 4:00pm

Birmingham Crisis Centre

Services available:

  • supported safe housing

  • counselling services

Contact details

Trident Reach

Services

  • specialist advice and guidance

  • safe, secure accommodation for men aged 18 years and over

Contact details

Men’s Advice Line

Services

  • help to understand rights and options

  • support to access refuge for male victims

Contact details

 

Housing/Homelessness

Birmingham City Council

·      Monday to Friday, 9:00am to 5:00pm on:

Outside these office hours and on weekends,:

Bereavement

  • Cruse Bereavement Support: Offers support and advice. Contact them at 0121 687 8010 or email support.birmingham@cruse.org.uk 

  • Birmingham Counselling Services: Provides one-to-one counseling for bereavement and loss. Call 0121 314 9903 for information on referrals

  • Edwards Trust: Support for bereaved families across the West Midlands.  Contact them on 0121 454 1705 or email admin@edwardstrust.org.uk

 

Addiction

For those aged 25 plus living in Birmingham contact ChangeGrowLive : Drug & Alcohol Service - Birmingham | Referrals

For those aged 25 and under living in Birmingham :  complete online form via Young People – Aquarius Charity

 

Education and Training

“AT OPEN DOOR WE ARE REALLY PASSIONATE THAT YOU RECEIVE THE VERY HIGHEST LEVEL OF CARE”
— CARMEL MULLAN-HARTLEY, SENIOR BACP ACCREDITED COUNSELLOR AND CHIEF EXECUTIVE OF OPEN DOOR
 
 

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